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CAMERA
CLAIMS

Check the details below, then complete the claim form.

If you need to make a claim under your camera insurance, we’ll send it to your insurer for review on the next available working day after we receive it. Their specialist claims handlers will then acknowledge receipt of your claim within 5 working days

Before you start

Please read before proceeding:

These steps help make sure your claim isn’t delayed or affected. If you’re unsure about anything, get in touch and we’ll help.

To protect your claim, please wait for your insurer’s go-ahead before you:

  • Throw away any damaged items. They may need to see them.
  • Arrange repairs, replacements or equipment hire. Otherwise, you may not get the cost back.

If something was stolen or deliberately damaged you should report it to the police and ask for a crime reference number. Your insurer needs this to process your claim.

Please remember:

  • You may need to pay an excess. This is the amount you pay towards your claim, and it’s shown in your policy schedule.
  • Your policy wording explains what’s covered and any conditions. If you’re not sure whether something is covered, you can still make a claim and we’ll help.

What to have ready

You’ll need:

  • Your policy number, which you’ll find on your policy schedule (e.g. ECA-XXX-XXX-XX)
  • Your evidence of ownership
  • The crime reference number if you’re making a claim on theft or malicious damage
  • Any other supporting documents e.g. photos, receipts, repair estimates

Please ensure all information you provide is accurate

Claim form

Once you’ve submitted your claim

The insurer’s claims team will be in touch directly to talk you through the next steps. They may ask for more information, such as receipts or photos of the damage, so it’s worth having these to hand.

Got a question?

Whether it’s about your cover or a claim, we’re happy to help.

Contact us