HOW CAN
WE HELP?

Did you know?

If you’ve got a quick question, it’s worth checking our FAQs first. Most things are covered there so you might get your answer without having to wait for a reply from us.

Prefer to do things yourself? You can with MyAccount. Log in to view your documents, manage your renewal, and stay on top of your policy whenever it suits you.

Want to speak to someone right now? Jump on the live chat. You’ll find it on the bottom right of your screen. It’s perfect for quotes or general questions.

We’ll be available on the live chat Monday to Friday, 8:30-17:15. If we’re offline or busy, we’ll let you know straight away so you’re not waiting and wondering.

Alternatively you can fill in the contact form and we’ll take it from there. We usually reply within two working days. If things are a bit busier than usual, then it might take us a bit longer but we’ll always get back to you as soon as we can.

Need to make a claim?

Visit our dedicated claims page to find out what information you’ll need and how to get started. Claims are handled by our trusted specialist claims partners on behalf of the insurer.

Need to make a claim?

We’re sorry if we’ve fallen short of expectations. Our complaints page explains how to raise a complaint and what you can expect from the process.