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CAR HIRE
EXCESS CLAIMS

Check the details below, then complete the claim form.

If your hire car has been damaged or stolen and you’ve had to pay an excess to the rental company, we’ll send the details to your insurer for review on the next available working day after we receive it. Their specialist claims handlers will then acknowledge receipt of your claim within 5 working days 

Important information

Please read before proceeding:

  • If you still have an opportunity to document damage to the vehicle and haven’t done so already, please take thorough photos or videos now.
  • If you don’t agree with the damage or charges applied by the rental company, please complete their formal disputes process first. Once you have received the outcome, you can submit your claim to us.
  • This policy works on a reimbursement basis. Your credit card needs to have been charged by the rental company first, before you can make a claim.
  • You must submit your claim within 90 days of paying the car hire company
  • Claims cannot be processed until you have provided all the required documentation
  • If legal proceedings begin, you must forward all correspondence to the claims team as soon as you can

What to have ready

You’ll need:

  • Your policy number, which you’ll find on your Eversure car hire excess insurance certificate (e.g. ERI-XXX-XXX-XX)
  • Your rental agreement, damage report, invoice, photos of damage and credit card statement showing the charge
  • A police report if applicable
  • Your driving licence and bank details for reimbursement

Please ensure all information you provide is accurate and complete

Claim form

Once you’ve submitted your claim

The insurer’s claims team will be in touch directly to talk you through the next steps. They may ask for more information, such as receipts or photos of the damage, so it’s worth having these to hand.

Got a question?

Whether it’s about your cover or a claim, we’re happy to help.

Contact us