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CAMERA
CLAIMS

Check the details below, then complete the claim form.

If you need to make a claim under your camera insurance, we’ll send it to your insurer for review on the next available working day after we receive it. Their specialist claims handlers will then acknowledge receipt of your claim within 5 working days 

Before you start

Please read before proceeding:

  • Keep any documents relating to your claim, as you may be asked for them later.
  • Check your policy for any excess that may apply
  • Review any relevant exclusions or claim conditions in your policy wording
  • For theft or malicious damage, you must report the incident to the police and obtain a crime reference number. Claims cannot be processed without one.
  • Do not dispose of damaged items unless you’ve received clear permission to do so
  • All repairs and replacements require approval from the claims department
  • If you need to hire equipment, approval will also be needed

What to have ready

You’ll need:

  • Your policy number, which you’ll find on your policy schedule (e.g. ECA-XXX-XXX-XX)
  • Your evidence of ownership
  • The crime reference number if you’re making a claim on theft or malicious damage
  • Any other supporting documents e.g. photos, receipts, repair estimates

Please ensure all information you provide is accurate

Claim form

Once you’ve submitted your claim

The insurer’s claims team will be in touch directly to talk you through the next steps. They may ask for more information, such as receipts or photos of the damage, so it’s worth having these to hand.

Got a question?

Whether it’s about your cover or a claim, we’re happy to help.

Contact us