FREQUENTLY ANSWERED
QUESTIONS

Yes we do charge administration fees for both policy adjustments and cancellations. Please refer back to our policy terms and conditions that have been emailed to you following purchase to confirm what this is relating to your contract.

Please note that administrative fees are non-refundable.

Yes we do have age restrictions which are as follows:

• To purchase a cycle policy: 18 – 84 inclusive
• Public Liability cover (optional extra): 16 – 84 inclusive
• Personal Accident cover (optional extra): 16 – 69 inclusive

You can pay for your annual policy in full by using any UK credit or debit card including American Express.

If your policy is valued at over £75.00, we offer the facility to pay in monthly repayments via our partner, Premium Credit. When selecting this payment method, you will pay a deposit to Eversure. Your remaining repayments will be collected by Premium Credit, and your first monthly repayment will be collected one month after the start date of your policy.

You will receive a welcome pack from Premium Credit by email within 14 days, which will include a repayment schedule. Please read it carefully and sign the Credit Agreement as soon as possible. A £10 charge may be incurred if Premium Credit are required to remind you to sign the agreement.

If you change your mind you can cancel the credit agreement free of charge within 14 days of purchase, you will have to make alternative arrangements to pay the balance of your insurance policy.

Please Note: We can’t offer this payment method to policies that don’t meet this value so please don’t ask. We don’t like saying no!

We’re not permitted to write insurance to non-UK residents at this time.

Additionally, residents of The Isle of Man and the Channel Islands are not permitted to purchase our insurance.

To qualify as a valid resident for the purposes of our Cycle Insurance, you will have spent at least 6 of the last 12 months in the UK, and will spend at least 6 of the following 12 months in the UK.

If you are staying in the UK on a Visa, you will be covered providing your insurance policy will expire within the duration of your Visa.

Your policy can include cover for your cycle lock, you must ensure that you select ‘Accessories’ cover in the purchase process.

We can offer cover of up to £250, £500 or £1000 in accessories cover and it’s not just limited to your cycle lock, other accessories can include cycling specific helmets, hats or caps, shoes, overshoes, jerseys or vests, base layers, gilets, gloves, glasses & goggles, jackets, shorts, bib shorts, bibs, bib-longs, tights, trousers, socks, warmers, compression clothing, backpacks, water bottles and cages, hydration packs, cameras specifically designed for cycling and mounted to a helmet, frame or handlebars; cycling computer; cycling GPS unit, lights, cycle luggage, panniers, saddle bag, cycling tools, cycling armour & guards.

The lock must be an approved lock from the appropriate Sold Secure category. For complete list of all Sold Secure locks as well as each lock’s current grading please visit the Sold Secure website.

Cycle accessory cover can also be added to your policy if you are already a policyholder, please get in touch with us if you would like to add this to your policy.

The policy wording can be found on the home page of our website and throughout our quote and purchase journey. We always recommend you read this before purchasing a policy to ensure that they understand how your cycle policy works and what is covered.

If you are already a Policyholder, your policy wording would have been emailed to you when you made the purchase of your policy. All documents are sent to your email address.

Yes, we can offer Public Liability cover in the following amounts:

£1 million

£2 million

You can select the level of cover you require when obtaining a quote through our website.

Public Liability protects you against claims brought on by a third party as a result of damage or injury you cause. There are age restrictions concerning this element of cover, customers aged between 16 – 84 (inclusive) can include this benefit under the policy.

When we visit cycle retailers, or speak to our customers, we are often asked “Why shouldn’t I just cover my bike under my Home Contents insurance?”. This is an important question, and the answer depends upon whether you are willing to accept some of the major exclusions that are common under Home Contents policies.

Home Contents insurance is an excellent product that every household should consider. Most people usually under-estimate the value of their possessions, and subsequently under-insure on their Home Contents. Home Contents insurance serves a very important purpose; that is to protect the contents of your home against fire, theft, flood, and accidental damage. Without Home Contents insurance, the cost of replacing your possessions after any of the above events could mount up very quickly.

As with any insurance, Home Contents insurance has its limitations – it cannot possibly cover every single item that you own in every single situation, and it is not designed to do so. For example, people frequently transport items such as bicycles on or in their cars, but you would not expect your car insurance to pay to replace a bicycle stolen from your boot. Likewise, you would not expect your Home Contents insurance to replace your car if it was stolen from your garage.

Like all insurances, the only way to determine whether a Home Contents insurance policy is suitable for your needs is to carefully read the policy wording.

Key Points to look out for with a Home Contents insurance policy:

• We reviewed 10 very well-known Home Contents insurance policies and found that only 2 of them actually covered bicycles against damage whilst being ridden! Most policies also excluded Accidental and Malicious Damage whilst the cycle was away from the home. Eversure Cycle Insurance now insures bikes against non-superficial Accidental Damage and Malicious Damage immediately from purchase.

• We also found that the majority of the Home Contents policies we reviewed did not cover bicycles against theft whilst away from the home, even when locked up securely at a bona fide cycle rack. The Eversure Cycle Insurance policy instantly covers the bike against theft, provided you have used the appropriate level Sold Secure Approved Lock. Bikes may be left at a cycle rack for up to 12 hours, or up to 24 hours at a train station.

• Most of the Home Contents insurance policies we reviewed had a very low maximum cycle limit. Eversure Cycle Insurance routinely insures cycles up to the value of £10,000.

• Several of the Home Contents insurance policies did not cover permanently fixed cycle accessories. Eversure Cycle Insurance covers all permanently fixed accessories included in the value of the cycle.

• The Public Liability benefit included in the Home Contents insurance policies we reviewed was rarely extended to cover sporting activities such as cycling. This is an important exclusion to note, as Public Liability covers you should you cause injury or damage to another person or to their property whilst cycling. For example, colliding with a pedestrian or scraping down the side of an expensive car. Public Liability Cover can be added to the Eversure Cycle Insurance policy for a small additional charge.

In summary, it is important to read your Home Contents policy wording thoroughly, and to also read the Eversure Cycle Insurance Policy Wording to compare the cover provided. In both cases, make sure that you understand what you are getting for your money and then make the decision as to whether you want a Home Contents policy that may include the above mentioned limitations that are not always reflective of a cyclist’s needs, or whether you want a specialist cycle insurance policy.

Eversure bicycle insurance offers you great value, clear and reliable cover, carefully designed to cover you and your family’s cycling needs. With cover for theft, accidental and malicious damage, the Eversure cycling insurance policy also provides personal accident cover and replacement bike hire. With optional public liability cover and bike breakdown available, our policy provides cover for both the leisure and competitive cyclist.

• Personal accident cover
• Call and speak directly with our trained staff
• Email if you prefer
• Family cover included

If you would like to cancel your cover, please submit this in writing either by using the contact form or by sending a letter to our registered address: Eversure Limited, Bury House, 1-3 Bury Street, GU2 4AW.

Ordinarily, this means the original purchase receipt, showing the date, price paid, details of the bicycle and/or approved lock, name and address of seller, or other evidence which clearly demonstrates ownership. Other evidence, which would demonstrate ownership, would include at least one item from the following list:

• A copy receipt from the retailer stating the item, value and date of purchase
• An invoice stating the item, value and date of purchase
• A credit agreement stating the item, value and date of purchase

If you do not have any of the above, we will require a combination of at least two of the below:

• Clear photographs of your cycling equipment which are date and time stamped
• A bank or credit card statement showing the date and value of the purchase and the retailers details
• Any literature which shows details of the item and purchase
• A recent valuation or repair statement from a reputable cycle dealer stating the item, value and date
• For items purchased through an online auction such as eBay; a printed copy of the original auction, including photo’s, description and auction number as well as the relevant proof of payment

At Eversure we treat everyone as an individual and we consider the circumstances of their claim and, if any action is possible, what they have done to prevent it happening again.

If you have made a claim, our online underwriting may prevent you purchasing our products instantly and should this happen please get in touch with us to discuss your application and we will refer your responses to our underwriters for a decision.

If you purchased your cycle from new, you should insure your cycle for the new replacement value. This is called New for Old cover.

If you purchased your cycle second hand, you should insure your bicycle (and fixed accessories) for the current replacement value from a reputable supplier at the time of applying for cover. This is called Market Value cover.

It is so important that you follow the security requirements of your policy, by not adhering to these could invalidate a claim.

Below is the minimum security requirements under this policy:

Security requirements where the cycle is at the insured location

Accidental or malicious damage to or theft of the cycle whilst at the home shall only be covered in circumstances where the cycle is;

• kept inside the insured location with all security devices in operation and there must be evidence of forcible or violent entry or exit. If stored in communal areas the cycle must be secured through the frame by an approved lock to an immovable object.

• If kept inside a private garage, wooden, plastic or aluminium shed within the boundaries of the insured location the door must be fitted with a 5-lever mortice deadlock or 5-lever padlock or the cycle must be secured through the frame by an approved lock to an immovable object.

Security requirements where the cycle is away from the insured location

Accidental or malicious damage to or theft of the cycle whilst away from the home shall only be covered in circumstances where;

• The cycle is not left unattended, unless it is secured through the frame by an approved lock to an immovable object (it must not be unattended for more than 24 hours, and there must be evidence of force and violence used to take or access the cycle).

Security requirements where the cycle is in or on a vehicle

Theft whilst the cycle is in or on a vehicle shall only be covered in circumstances where;

• The vehicle must be securely locked with a factory/professionally fitted alarm and immobiliser in operation and there must be evidence of forcible or violent entry. Where possible the cycle should be out of sight.

• if the cycle is left in or locked on to the vehicle between the hours of 9pm and 6am the vehicle must be fitted with a:

  • Thatcham category 1 alarm/immobiliser, or

  • category 2 immobiliser or

  • category 3 steering lock

  If any such category 1 and 2 device is not factory fitted, it must have been installed by a member of the Vehicle Security Installation Board and evidence of such must be provided in the event of a claim.

• When you are outside the United Kingdom where it is impossible to comply with the Thatcham security requirements, theft shall only be covered if the vehicle is fitted with a factory fitted alarm or immobiliser and evidence of its existence must be provided in the event of a claim.

• If the cycle is on a cycle or roof rack, the cycle must be secured through the frame by an approved lock to a roof/cycle rack which is properly attached to the vehicle. All doors, windows and other openings of the vehicle and cycle rack must be left closed, securely locked and properly fastened. Any security devices must be in operation.

• The vehicle must be road legal and insured.

If you can’t find your lock on the Sold Secure website, please try searching for the specific lock model rather than the manufacturer. For example, if searching for a ‘Kyroptonite Evolution Mini 7’ lock, ‘Kryptonite’ will not yield any results but ‘Evolution’ will.

If you are still not successful in finding your lock, please contact Sold Secure directly, or you can check the packaging of the lock, as this often has the rating specified.

The Eversure Cycle Insurance policy requires that your cycle is secured using an approved lock.

Approved lock means;

• a nominated lock from the appropriate Sold Secure category
  (as specified on your policy schedule);

• for cycles up to £250 in replacement value, an approved lock is one which is tested to a bronze standard by Sold Secure.

• for cycles greater than £250 but less than £1,500 in replacement value, an approved lock is one which is tested to a silver standard by Sold Secure.

• for cycles greater than £1,500 in replacement value, an approved lock is one which is tested to a gold standard by Sold Secure

As a general rule, you should be purchasing a lock that carries the Sold Secure logo, as these have been tested by bodies that our underwriters have approved. Please see the Sold Secure website for more information.

Making a claim is really straight forward. You just need to complete our online claim form, including as much detail as you can regarding what and where the incident occurred as well as providing the documentation required by our insurer.

For more information please visit our claims page.

You must give immediate notice to us, as soon as you become aware the police are involved in a matter of theft or malicious damage.

In respect of public liability claims, you must send us any claim, writ or summons as soon as you receive it. Do not negotiate, pay or settle, admit or deny any claim without our written permission. You must also notify us in writing of any impending prosecution inquest or fatal accident enquiry.

Yes, any cycle you have that does not meet the definition of cycle on the policy wording, will not be covered. Definition is as follow:

Cycle – any bicycle, electric bicycle (provided it has power assistance to a maximum of 25kmh/15.5mph using a motor of no more than 250w rated output), adult tricycle or tandem including permanently fixed component parts and additionally including the Approved Lock belonging to You or a Family member

No, the policy will not cover bicycles that are hired. The policy can only cover bicycles that you own.

These are what we consider the main exclusions of our policy. You should check the policy wording for a full list.

• Using the cycle professionally or for any trade/business
• Any claim whilst using your cycle for organised events such as triathlons, sportives, cyclo-cross, road cycle races, time trials, track cycling and mountain bike races unless Cycle Event cover has been purchased
• Any claim relating to commuting to and from work unless Commuting cover has been purchased
• Theft where the security requirements have not been met
• Insured items for which you cannot provide evidence of ownership
• Theft of or damage to accessories or removable parts, unless the cycle is stolen or damaged at the same time and the Cycling Accessories cover has been purchased
• Tyres or inner tubes unless the cycle suffers accidental or malicious damage at the same time
• Damage that does not impair the function and/or performance of the cycle
• Personal accident cover for anyone aged under 16 or over 69
• Public Liability cover for anyone aged under 16 or over 84
• Any claim where the cycle has been abandoned

No, our cycle policy provides cover for pedal cycles only.

Your cycle policy would be able to assist in this unfortunate scenario. It is important that you notify the police as soon as possible and provide them with a detailed account of what has happened. Before submitting a claim, please ensure you have:

• a valid and substantiated crime reference number
• evidence of ownership

In the event that your cycle has been stolen, in addition to the above, you will also need to provide the key for the approved lock and a receipt demonstrating the make and model.

This policy will cover repair costs if your cycle is accidentally damaged whilst in transit with a recognised transport provider, you must ensure that the cycle is securely packaged and a receipt obtained.

If your bike is stolen whilst in transit, you will need to seek advice from the airline or transport provider as this policy does not cover theft when the cycle has been entrusted to the recognised transport provider.

If you are transporting your cycle by car on a rear-mounted cycle carrier and your cycle is damaged by a third party colliding into the rear of the car, we would expect you to be claiming for the damage from the third-party who has hit you given they would be liable for damages.
Theft is covered when your cycle is attached to a vehicle. The Cycle must be secured through the frame by an Approved Lock to a Cycle rack which is properly and securely fitted to either the roof, rear or towbar of the vehicle. The vehicle must have all doors, windows and openings fully closed. The vehicle must be securely locked with all keys removed. All security devices must be working. The vehicle must have either: an alarm installed by the manufacturer, or a Thatcham approved alarm installed professionally.

The main features of our cycle insurance covered as standard are:

• Theft
• Accidental damage
• Malicious damage
• Replacement cycle hire
• Personal accident
• European Cover

If you’d like additional cover, you can add the following:

• Public liability cover
• Cycle breakdown
• Cycling accessories
• Cycle Event Cover
• Worldwide Cover

Our optional Cycle Event cover will extend the standard policy to also cover you whilst you are using the cycle during organised events such as triathlons, sportives, cyclo-cross, road cycle races, time trials, track cycling and mountain bike races

Yes we do insure the wheels of your cycle, for theft, malicious and accidental damage.

If you take out our insurance you have a ‘duty of care’ and therefore you must take care to prevent any accidental damage, malicious damage, theft or loss of your bicycle or component parts. You must make all reasonable efforts to make it as difficult for the wheels or any other component to be stolen, for example, if they are quick-release wheels then:-

• The approved lock can be fed through both the front wheel and the frame of the bike;

• Approved lock(s) can be purchased to lock the frame and wheels to an immovable object. Please visit the Sold Secure website to see the rating of your lock and ensure this meets your policy requirements.

Yes, the Eversure Cycle insurance policy also covers mountain bikes, as well as road bikes.

We can even provide cover for adult tricycles or a tandems and electric cycles that have powered assistance to a maximum of 25 km/h (15.5 mph) using a motor of no more than 250 Watts rated output.

Yes, the Eversure policy will cover cycles obtained through the ‘Cycle to Work’ scheme.

Yes, we can cover electric bicycles providing they meet EAPC requirements.

Electric cycles must have powered assistance to a maximum of 25 km/h (15.5 mph) using a motor of no more than 250 Watts rated output.

As standard we cover you in the United Kingdom.

You can upgrade to include trips abroad for up to 30 days, 60 days or 90 days. There is no limit to the number of trips taken.

We do not cover any countries where the Foreign, Commonwealth & Development Office has advised against all travel, or all but essential travel. For a complete list please refer to GOV.UK foreign travel advice.

All trips must begin and end in the United Kingdom before the end date shown on your policy schedule.

You can select Public Liability Cover when you purchase Eversure Cycle Insurance.

Providing you are aged over 16 and under 85, this will give you cover should you injure another person or damage their property whilst using your cycle.

In the event that a third party is deemed liable for part or all of any claim, we may exercise our right of subrogation (subrogation is the legal right held by most insurance carriers to legally pursue a third party that caused an insurance loss to the insured).

You shall, at our request and our expense, agree to and permit us to do such acts and things as may be necessary or reasonably required for the purpose of exercising this right. You will take no action or make any agreements that may weaken or remove our rights under this clause without our prior written permission. We will pay any costs or expenses involved in exercising our right of subrogation.

Yes, if you are over 16 and under 70 years of age the Eversure Cycle Insurance policy provides two levels of Personal Accident cover – Level 1 offers £10,000 of cover and Level 2 offers £25,000.

If you select Personal Accident cover then your are covered up to the amount shown below if at any time whilst you or any member of your family are using the cycle are involved in an accident, which shall solely and independently of any other cause, result in such bodily injury which results in either death, loss of limb, loss of sight or permanent total disablement.
The amounts we will pay under this section are;

This policy only covers you and the following members of your family that permanently reside with you at the same address, family members are considered as your:

• parents
• spouse
• partner
• children or siblings (aged 12 years or over)